14 April 2017
Dear Valued Customer,
As you may be aware, the Robert Allen Group merged with Duralee Fabrics Limited on 31st March 2017. As part
of the merger process, our management team undertook a detailed review of the business and operations of the
group. Following this review, it was decided that current business conditions have made continuing UK operations
As a result, please note that effective Thursday 6th April, Robert Allen operations based in the UK will be winding
down. In this regard, no further orders will be taken from our warehouse in High Wycombe, and the showroom
in Chelsea Harbour will be closed with immediate effect. Despite these changes, we look forward to continuing to
serve you for all your fabric needs.
All existing orders from customers in the UK and Europe will be honoured and shipped from the USA warehouse
located in Gaffney, South Carolina as soon as possible as per the original terms and conditions in place when the
order was submitted.
Until further notice, all purchases and requests for sample products should be placed via email
(email@example.com) or phone (1.864.206.1000 extension 1088). These orders will be
subject to a new set of terms and conditions. Orders will be processed in US dollars and in yards instead of
metres. The terms of shipment will be FOB Gaffney.
Effective immediately, your account number will change. Your new number will begin with a 9, followed by
your prior account number. (Example: account number 123456 will now be 9123456).
Your new Robert Allen and Beacon Hill websites will be www.robertallendesign.com and
www.beaconhilldesign.com. You will be required to register for each site prior to purchasing using your newly
assigned account number. For now, online orders for Europe and other countries outside of the US and
Canada are unavailable. You will be notified soon when online ordering may be resumed.
We deeply apologise for any inconvenience these changes may cause and greatly appreciate your
understanding and patience. We aim to fully support you during this period of transition to ensure Robert Allen
will remain your premier design resource for many years to come.
To address more questions you may have, please visit our FAQs page which will be continuously updated
during this transition.
Should you have any queries or concerns, please do not hesitate to contact us on
firstname.lastname@example.org or 1.864.206.1000 extension 1088.
With kind regards,